Infrastructure Services Division

The Infrastructure Services Division provides comprehensive infrastructure services to UBT. This division has professional staff responsible for infrastructure design, installation, data center operation, running over 50 computer servers, installation and configuration the routers and switches, PC installation and maintenance, phones installation and maintenance, cable TV operations, providing back up, operation of the UBT wiring infrastructure that supports networking, installation and maintenance of media- smart classrooms, design and installation of camera security systems , handle any IT support request The division of The Infrastructure

Services includes four sections:

  • Technical Support Section-Dahban
  • Technical Support Section-Jeddah
  • Networking Section
  • Telecommunications Section
Technical Support Section

Dahban campus

 Section Manager : Mr. Masood Khan

  • Technical Support Specialist - CBA : Mr. Jaweed Khan
  • Technical Support Specialist - CEIT : Mr. Ahmed Mostafa
  • Technical Support Specialist – Admin. : Mr. Saddam Fateh
  • Technical Support Assistant – CBA : Mr. Omar Algadeemi
  • Technical Support Assistant – Admin : Mr. Mohammed Baroom

MBA campus

  •  Technical Support Specialist: Mr. Malik Anwar

Jeddah campus

Section Manager : Ms. Nouf Ghouth

The Technical Support Team is responsible for providing technical problem resolution to end-users by performing a question diagnosis while guiding users through step-by-step solutions. The main tasks of the Technical Support Team include:

  • Installing and configuring computer hardware, operating systems and applications
  • Monitoring and maintaining computer systems
  • Talking staff through a series of actions, either face to face or over the telephone to help set up systems or resolve issues
  • Troubleshooting system and network problems and diagnosing and solving hardware/software faults
  • Replacing parts as required
  • Installing printers, scanners and required hardware
  • Providing support, including procedural documentation and relevant reports
  • Setting up new users' accounts and profiles and dealing with password issues
  • Working continuously on a task until completion (or referral to third parties, if appropriate)
  • Testing and evaluating new technology
  • Research required information using available resources
  • Following standard processes and procedures
  • Identifying and escalating priority issues per Client specifications
 
Network & Technical Support

Director of IT, Infrastructure & Technical Support: Mr. Magid Bamaes

  • Network Administrator: Ibrahim Hiyabu Ali
  • Multimedia Technician : Latheef S. Hussain
  • Technical Support Assistant: Mohammed Baroom

IT department provides a full range of network services to the UBT Campuses including secure wired and wireless network connectivity providing local and Internet connections. Network services are provided for students, faculty, staff, and others with valid network access accounts. VPN Services provide off-campus access to authorized network users.

 
Telecommunication

Telecommunication Specialist: Mr. Aleem Ahmed
The Telecommunications section is committed to providing quality products and services based on Telecommunications’ needs.